REFUND POLICY
CUSTOMER SERVICE & STORE POLICIES
1. Refund Policy
We strictly follow a No Refund Policy. We do not provide refunds to the original payment method.
- If approved, a credit coupon code (valid for 30 days) will be issued for use on our official website.
- Store credit is only provided for:
- Product lost in transit.
- Product damaged during shipping (Unboxing video required).
- Store credit will not be provided for size issues, incorrect selection, or change of mind.
2. Order Cancellation
Orders can only be cancelled before they are processed and dispatched.
- Once an order is shipped, it cannot be cancelled.
- Modifications (size, address, etc.) must be requested within 2 hours of placement.
- For prepaid cancellations, store credit will be provided only. No bank refunds.
3. Exchange Policy
We offer exchanges for size only. Returns or monetary refunds are not applicable.
- Timeline: Requests must be raised within 48 hours of delivery.
- Condition: Product must be unused, unwashed, with all tags intact.
- Exchange Fee: A flat fee of ₹250 applies for reverse pickup and delivery.
- One-Time: Exchange is allowed only once per order.
- Sales: Products purchased during sales or promotions are not eligible for exchange.
- If a size is out of stock, we offer a product change or 30-day store credit.
4. Mandatory Unboxing Video
For damaged or wrong product claims, a complete unboxing video is mandatory. The video must clearly show:
- The sealed package before opening.
- The full, uncut unboxing process.
- The product and the issue clearly.
Without a proper unboxing video, the claim will not be considered valid.
Please check the size chart carefully before placing your order. We do not support repeated exchanges.